Protos Labs reserves the right to update or modify this Agreement at any time. Material changes will be communicated via email or prominently posted on the Protos Labs website (www.protoslabs.io). Continued use of the Platform after the effective date of any changes constitutes acceptance of those changes.
Please read this Agreement carefully before using our Platform in your personal capacity and/or for your business purposes.
1. GRANT OF LICENSE
1.1 License. Subject to the terms of this Agreement, and the payment of fees (where applicable), Protos Labs grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform free of charge for your own internal business or personal purposes. The license granted under this Clause coversany future updates, upgrades, bug fixes or modified versions of the Platform generally made available to all licensees free of charge. When the Platform is upgraded, your rights to the previously-installed release terminate.
1.2 Platform. "Platform" means the Protos AI platform, including all features, documentation, updates, and related materials made available by Protos Labs under this Agreement.
1.3 Account. Youmust create an account to access the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately ofany unauthorised use of your account at enquiry@protoslabs.io.
1.4 No Charge.The Platform is currently provided free of charge. Protos Labs reserves the right to introduce paid tiers or charges in the future with at least 30 days' prior written notice. You will not be automatically enrolled in any paid plan without your express consent.
2. USAGE LIMITS
2.1 Your access to the Platform is subject to usage limits (such as query volume, storage, or number of users) as specified on our platform page at www.protoslabs.io ("Platform Page"). Protos Labs reserves the right to modify usage limits at any time with reasonable notice.
2.2 Protos Labs may suspend or throttle your access if you exceed applicable usage limits. The Platform is provided without any service level commitments. Protos Labs makes no guarantees regarding availability, uptime, or support response times.
2.3Updates and Changes
ProtosLabs may modify, update, or enhance the Platform from time to time, including adding or removing features. Continued use of the Platform following such changes constitutes acceptance of those changes.
3. LICENSE RESTRICTIONS
3.1 You shall not:
(i) disassemble, de-compile, modify, create derivative works from, reverse engineer, decompile, or otherwise attempt to access/determine the source code, methods or techniques embodied in the Platform;
(ii) sublicense, market, loan, sell, resell, rent, lease, transfer,distribute, or otherwise make the Platform available to any third party;
(iii) exceed the usage limits applicable to your account;
(iv) infringe our intellectual property rights or those of any third party in relation to your use of the Platform;
(v) remove any copyright, trademark, or proprietary notices from the Platform;
"ConfidentialInformation" includes the Platform, documentation, and any proprietary data disclosed by Protos Labs. You agree to use Confidential Information solely for purposes permitted under this Agreement and to protect it using reasonable care, disclosing it only to those with a legitimate need to know and subject to confidentiality obligations no less protective than those set out herein.
(vi) use the Platform to violate applicable laws or infringe upon the rights of third parties;
(vii) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from the Platform;
(viii) share your account credentials or allow unauthorised third parties to access your account;
(ix) conduct benchmarking or competitive analysis of the Platform without Protos Labs' prior written consent;
(x) bypass, delete or disable any copyright protection mechanisms or any security mechanisms in the Platform;
(xi) collect or harvest any information or data, including by automated scripts, from the Platform or our systems or attempt to decipher any transmissions to or from the servers running any service or incorporate into any other program or application;
(xii) use the Platform for high-risk activities, including where failure or inaccuracy could lead to death, personal injury, financial loss, regulatory breach, or other significant harm;
(xiii) use the Platform to transmit harmful, unlawful, or infringing content.
3.2 You agree that you will:
(i) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Platform; and
(ii) take all reasonable precautions to prevent unauthorized or improper use, access, sharing,duplication, distribution, or abuse of the Platform.
4. CONFIDENTIALITY
"Confidential Information" includes the Platform, documentation, and any proprietary data disclosed by Protos Labs. You agree to use Confidential Information solely for purposes permitted under this Agreement and to protect it using reasonable care, disclosing it only to those with a legitimate need to know and subject to confidentiality obligations no less protective than those set out herein.
5. INTELLECTUALPROPERTY
5.1 All intellectual property rights in the Platform and documentation remain exclusively with Protos Labs. This includes all content, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, “look and feel” and all other intellectual property rights embodies therein or connected therewith. You receive no ownership rights, title or interest in the Platform and/or any ancillary documentation/software under this Agreement.
5.2 You retain all ownership rights in content, inputs, prompts, and files (including any personaldata) you submit to the Platform ("User Content"). By submitting User Content, you grant Protos Labs a limited licence to process and use your User Content solely to deliver the services described in this Agreement.
5.3 Feedback provided by you regarding the Platform may be used by Protos Labs for product improvement purposes without restriction or compensation.
5.4 AI Outputs
ThePlatform utilises artificial intelligence and machine learning technologies to generate outputs. You acknowledge that such outputs may be inaccurate, incomplete, or unsuitable for your intended purposes. Protos Labs does not control and is not responsible for the performance, accuracy, or outputs of such third-party providers.
Outputsare provided for general informational purposes only and do not constitute legal, financial, or professional advice. You are solely responsible for evaluating and verifying any outputs before relying on them.
Protos Labs shall not be responsible for any decisions made or actions taken based on outputs generated by the Platform.
6. DISCLAIMER OFWARRANTY
THE PLATFORM ISPROVIDED "AS IS" AND FREE OF CHARGE WITHOUT WARRANTIES OF ANY KIND,EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, OR NON-INFRINGEMENT. PROTOS LABS DOES NOT WARRANTUNINTERRUPTED OR ERROR-FREE OPERATION OR THAT THE PLATFORM WILL MEET YOURSPECIFIC REQUIREMENTS. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.
THEPLATFORM MAY DEPEND ON THIRD-PARTY SERVICES, INFRASTRUCTURE, OR NETWORKS, ANDPROTOS LABS DOES NOT GUARANTEE CONTINUOUS AVAILABILITY OR PERFORMANCE OF SUCHDEPENDENCIES.
7. LIMITATION OFLIABILITY
NOTHING IN THISAGREEMENT EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLELAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROTOS LABS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THEPLATFORM OR THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL, ANY LOSS OF OPPORTUNITY, ANY LOSS OF DATA SUFFERED BY YOU. AS THE PLATFORM IS PROVIDED FREE OF CHARGE, PROTOS LABS' TOTAL LIABILITY TO YOU SHALL NOT EXCEED SGD 100.
YOUACKNOWLEDGE THAT NO SYSTEM IS COMPLETELY SECURE AND THAT PROTOS LABS DOES NOT GUARANTEE THAT THE PLATFORM WILL BE FREE FROM VULNERABILITIES OR INTERRUPTIONS.
THE SOFTWARE MAY CONTAIN LINKS TO OTHER INDEPENDENT WEBSITES, WHICH ARE NOT PROVIDED BY US. WE SHALL NOT BE RESPONSIBLE FOR ANY CONTENT ON SUCH WEBSITES.
8. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Protos Labs from and against claims, liabilities, losses, damages, and costs (including reasonable legal fees) arising from: (i)your misuse of the Platform; (ii) your breach of this Agreement; or (iii) any User Content you submit that infringes the rights of a third party or violates applicable law.
9. TERM ANDTERMINATION
9.1 This Agreement commences on the date you create an account and continues until terminated.
9.2 You may terminate this Agreement at any time by deleting your account or ceasing use of thePlatform.
9.3 Protos Labs may suspend or terminate your access immediately upon written notice if you breach this Agreement, or with 30 days' notice for any other reason, including discontinuation of the free offering.
9.4 Upon termination, your licence rights cease immediately. Sections 4, 5, 7, 8, 11, and 12 survive termination.
9.5 Protos Labs reserves the right to discontinue or modify the Platform or any part thereof at any time, with reasonable notice where practicable.
10. PRIVACY AND DATAPROTECTION
10.1 Privacy Policy. Protos Labs' privacy practices are governed by its Privacy Policy at www.protoslabs.io/privacy-policy ("Privacy Policy"), incorporated herein by reference. In the event of a conflict between this Agreement and the Privacy Policy with respect to data handling, the Privacy Policy shall govern.
10.2 User Content. You represent and warrant that you have all necessary rights, consents, and permissions to submit User Content to the Platform, including any personal data of third parties contained therein. You also represent and warrant that your use of the Platform complies with all applicable laws and regulations, including data protection and confidentiality obligations.
10.3 Processing of User Content. Protos Labs processes User Content (including personal data) solely to deliver the services described in this Agreement and it is not sold or used for independent purposes. Please refer to our Privacy Policy for details on this personal information.
10.4 AI and large language model (LLM) providers. We use third-party AI/LLM providers to power certain features of the Platform. User Content, including prompts and uploaded files, may be transmitted to these providers solely for the purpose of delivering the requested service. These providers are contractually designated as service providers and are prohibited from using your data for any purpose other than providing services to us. We maintain data processing agreements with all such providers.
10.5 Cookies and Tracking Technologies. The Platform uses cookies and similar tracking technologies as described in the Privacy Policy and Cookie Policy (www.protoslabs.io/cookie-policy). Non-essential cookies will only be set following your affirmative consent via the Platform's cookie consent banner. You may withdraw cookie consent or opt out at any timeby clicking "DoNot Sell or Share My Personal Information"in the footer of the Platform.
10.6 California Residents. If you are a resident of California, you are entitled to additional rights under the CCPA/CPRA as described in Section 14 of the Privacy Policy, including the right to opt out of the sale or sharing of your personal information.
10.7 Data Subject Requests. To submit a data access, deletion, or correction request, contact our Data Protection Officer at enquiry@protoslabs.io with the subject line: ATTENTION DATA PROTECTION OFFICER — DATA REQUEST.
10.8 Data Retention on Termination. Upon account deletion or termination, Protos Labs will delete or anonymize your User Content after a reasonable period following termination, generally within 30 days, , except where retention is required or permitted by law. You may request earlier deletion by contacting enquiry@protoslabs.io.
10.9 Security. Protos Labs implements technical and organisational measures to protect personal data consistent with its ISO/IEC 27001:2022 certification. Protos Labs will notify you without undue delay upon becoming aware of a personal data breach affecting your data.
11. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore. Notwithstanding the foregoing, nothing in this Agreement limits any rights afforded to California residents under the CCPA/CPRA or other mandatory consumer protection laws of their jurisdiction that cannot be waived by contract.
12. GENERAL
12.1 EntireAgreement. This Agreement, together with the Privacy Policy and Cookie Policy, constitutes the complete and exclusive agreement between the parties and supersedes all prior understandings and agreements, whether oral orwritten. You acknowledge that you are not relying on, and will have no remedies in respect of any undertakings, warranties, promises or assurances that are not set forth in this Agreement.
12.2 Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.
12.3 Waiver. Failure to enforce any provision of this Agreement shall not constitute a waiver of future enforcement of that provision.
12.4 Assignment. You may not assign your rights or obligations under this Agreement without Protos Labs' prior written consent. Protos Labs may assign this Agreement in connection with a merger, acquisition, or sale of assets and shall use commercially reasonable efforts to notify you of the same.
12.5 Third PartyRights. A person who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap 53B) of Singapore to enforce any of its terms. Not withstanding any terms of this agreement, the consent of any third party is not required for any variation (including anyrelease or compromise of any liability under) or termination of this agreement.
12.6 Force Majeure. Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) where such failure or delay arises from events beyond its reasonable control. Such events may include, without limitation, earthquakes, floods, fires, storms, natural disasters, epidemics orpandemics, acts of God, war, terrorism, armed conflict, labour disputes(including strikes, lockouts, or boycotts), actions of governmental or regulatory authorities, disruptions to network or telecommunications services, or any other similar or dissimilar events that could not reasonably have been prevented.
12.7 Contact. For any questions regarding this Agreement, contact enquiry@protoslabs.io.
Effective Date: 08 April 2026 | Last Updated: 08 April 2026
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