Privacy Policy
Protos Labs Pte. Ltd. ("Protos Labs", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, including signing up for an account, newsletter, demo, or trial.
This policy complies with major data protection laws including the Singapore Personal Data Protection Act (PDPA), the European Union’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).
1. What Data We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, company name, and job title
- Account Information: Username, password, login history
- Technical Data: IP address, browser type, operating system, referral URLs, and usage behavior
- Marketing Data: Preferences, responses to campaigns, and opt-in status
- Cookies & Tracking Data: Details in Section
- Clients' Customers' Data: Information submitted by our clients that may include personal data about their own customers, depending on how they use our platform
2. How We Collect Your Data
We collect data through:
- Sign-up forms and contact forms
- Cookies and tracking technologies
- Communication with our sales and support teams
- Your use of our platform or website
3. Legal Bases for Processing (GDPR)
We process your personal data under the following legal bases:
- Consent: For sending marketing communications
- Contractual Necessity: To provide access to our platform or respond to your request
- Legitimate Interests: For analytics, fraud prevention, improving user experience
- Legal Obligation: Where required by applicable laws
4. How We Use Your Data
Your personal data may be used for:
- Creating and managing your user account
- Delivering requested services or trials
- Sending transactional or promotional emails (with consent)
- Analyzing usage patterns to improve our services
- Enforcing our terms of service and legal obligations
5. Sharing Your Data
We may share your data with:
- Third-party service providers: Hosting, analytics, email marketing, CRM
- Affiliates and partners: Under strict confidentiality and data protection terms
- Legal authorities: When required to comply with applicable laws
We never sell your personal data.
6. International Data Transfers
If your data is transferred outside your jurisdiction (e.g. from the EU to Singapore), we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Data processing agreements with third parties
Any personal data transferred across borders will be protected using safeguards that provide a level of protection equivalent to the data protection requirements of your jurisdiction.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze user behavior
- Personalize content and ads
You can manage your cookie preferences in your browser or through our cookie consent banner.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, please contact us at enquiry@protoslabs.sg.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Children's Privacy
Our services are not directed to individuals under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children without appropriate parental consent.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security audits. We are ISO/IEC 27001:2022 certified to ensure the highest standards of controls.
12. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or prominently on our website.
13. Contact Us
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Name of DPO: Simeon Tan
Contact: enquiry@protoslabs.io
Subject: ATTENTION DATA PROTECTION OFFICER PROTOS LABS PTE LTD
Effective Date: 20/5/2025
Last Updated: 20/5/2025